Frequently Asked Questions (FAQs)
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What is the difference between a receipt printer and a ticket printer?
Generally the ticket printer is a heavier duty product. The ticket printer is designed to print on heavier media. It has adjustable paper guides. It uses a power supply capable of printing large black areas on non high sensitivity stock. It has a easily replaceable print head. Heavy-duty bearings are used to prevent down time. More interfaces are available. Generally a ticket printer is more reliable than a receipt printer.
I have a special application for which I cannot find a suitable printer. What do I do?
Please contact the Microcom sales department at sales@microcomcorp.com or call 740-548-6262 and press option 1 to discuss your application. If we do not have a standard product that fully meets your needs, we can evaluate building one that will work for you.
I need an older Microcom product that is not listed on your website. What are my options?
Products might not appear on our website if they have been discontinued or were designed for a specific customer application. A Microcom sales associate can discuss your needs and help you select a suitable replacement printer. Please contact sales@microcomcorp.com or call 740-548-6262 and select option 1.
Where can I purchase labels or tags?
Microcom offers a wide variety of labels and tags for use in your Microcom printer. A list of stock sizes is available by visiting http://www.microcomcorp.com/labels.htm.
Custom labels and tags and large quantity purchases can be quoted as needed by contacting supplies@microcomcorp.com
Where can I find the latest drivers?
Drivers are available at http://www.microcomcorp.com/drivers.htm.
How do I get a copy of current manuals?
User guides, operators manuals and programming manuals are available in PDF format at http://www.microcomcorp.com/manuals.htm
What is your printer warranty?
1 year limited warranty. Print head is 500,000 inches or 90 days. These are the general warranty conditions, please refer to the warranty on the website for further details.
Does my Microcom printer need periodic cleaning or preventive maintenance?
Thermal printers should receive cleaning on a regular basis. Cleaning the printhead and paper path areas can extend print head life and maintain print quality. The frequency of required cleaning is dependant on the operating enviorment and the type of media used. A general rule is to clean the printer weekly when using non adhesive backed media and between roll changes when adhesives are used. When cleaning the printer, don't forget to clean any paper dust from the paper sensors using either compressed air or a vacuum. Please contact our service department at 740-548-6262, ext. 227 or service@microcomcorp.com for further information or to purchase a Microcom approved cleaning kit.
How long does it take to complete a repair and can I expedite it?
Standard turn-around time for a repair is 10-15 working days. The repair process is initiated by completing the request form at http://www.microcomcorp.com/support-rma.htm. Expedited repairs may also be available for an additional charge. Please contact our service department at 740-548-6262, ext. 227 or service@microcomcorp.com if an expedited repair is desired.
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