FAQ’s

FAQ's

What is the difference between a receipt printer and a ticket printer?

In general, ticket printers tend to be more robust than receipt printers. They are designed to handle thicker, heavy-duty media and should have adjustable paper guides for flexibility in ticket size and design.

I have a special application for which I cannot find a suitable printer. What do I do?

Please contact the Microcom Sales department via sales@microcomcorp.com or call (740) 548-6262, option 1 to discuss your application. If we do not have a standard product that fully meets your needs, we can evaluate creating a custom printing solution that will work for you.

I need an older Microcom product that is not listed on your website. What are my options?

> Microcom printers are designed for longevity and many of our customers are using products manufactured 10 to 15 years prior. If you no longer see your model listed under our current product selection, please visit the “Archived Printer” page to retrieve documentation or other information.

Where can I purchase labels or tags?

Microcom offers a wide variety of media for use in your Microcom printer. Please contact the Microcom Sales department via supplies@microcomcorp.com or call (740) 548-6262, option 1 to discuss your needs and obtain a quote.

Where can I find the latest drivers?

Current drivers are available in our Downloads section

How do I get a copy of current manuals?

User guides, operator’s manuals, and programming manuals are available in PDF format in our Manuals section

What type of Warranty is offered with my Microcom printer?

Microcom offers a standard one year limited warranty on most hardware purchases. Print heads are warranted for 500,000 linear inches or 90 days, whichever comes first. Microcom cutters are warranted for 500,000 cuts or 12 months, whichever comes first. Additional warranty information may be found in your product manual or contractual agreement, if applicable.

Does my Microcom printer need periodic cleaning or preventive maintenance?

Thermal printers should receive cleaning on a regular basis. Cleaning the print head and paper path areas can extend print head life and maintain print quality. The frequency of required cleaning is dependent on the operating environment and type of media used. A general rule is to clean the printer weekly for non-adhesive backed media and between roll changes when adhesives are used. When cleaning the printer, don't forget to clean dust from the paper sensors using either compressed air or a vacuum. Please contact the Microcom Service department via service@microcomcorp.com or call (740) 548-6262, option 4 for further information or to purchase a Microcom approved cleaning kit.

How long does it take to complete a repair and can I expedite it?

Standard turn-around time for a repair is 10-15 working days. The repair process is initiated by completing the request form in our Contact Ussection
Expedited repairs may be available for an additional charge. Please contact the Microcom Service department via service@microcomcorp.com or call (740) 548-6262, option 4 for further information.

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