Warranty Information

Warranty Information

Microcom Corporation

Limited Warranty

Microcom Corporation’s products, excluding thermal print heads and cutters, which are warranted separately below, are warranted against defects in material and workmanship for twelve (12) months from the date of original shipment by Microcom. This warranty does not cover normal wear and tear and shall be null and void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or in the event any parts are improperly installed or replaced by the user. The thermal print head is covered by a limited warranty of three (3) months or 500,000 linear inches to be free from defects in material and workmanship. (The length of media run through the printer may be verified using the printer’s internal statistical counter.) The cutter is covered by a limited warranty of twelve (12) months or 500,000 cuts to be free from defects in materials and workmanship. The cutter warranty is valid only when using stock approved by Microcom Corporation. Although the user is not required to purchase Microcom brand supplies, to the extent it is determined that the use of other supplies (i.e., non-approved label stock, ribbons and cleaning solutions) shall have caused any defects in the thermal print head for which a warranty claim has been made, the user shall be responsible for Microcom’s customary charges for labor and materials to repair such defect. The user is responsible for shipping charges when returning goods to Microcom for repair. Goods will be returned to user at Microcom’s expense using the most cost-effective means. MICROCOM’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING THE WARRANTY PERIOD. EXCEPT OF THE EXPRESS WARRANTIES STATED ABOVE, MICROCOM DISCLAIMS ALL WARRANTIES ON PRODUCTS, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The stated warranties and remedies are in lieu of all other warranties, obligations or liabilities on the part of Microcom for any damages, including, but not limited to, special, indirect, or consequential damages arising out of or in connection with the sale, use, or performance of the products. MICROCOM SHALL NOT, UNDER ANY CIRCUMSTANCES WHATSOEVER, BE LIABLE TO BUYER OR ANY OTHER PARTY FOR LOST PROFITS, DIMINUTION OF GOODWILL OR ANY OTHER SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM HEREUNDER. IN ADDITION, MICROCOM’S LIABILITY FOR WARRANTY CLAIMS SHALL NOT, IN ANY EVENT, EXCEED THE INVOICE PRICE OF THE PRODUCT CLAIMED TO BE DEFECTIVE, NOR SHALL MICROCOM BE LIABLE FOR DELAYS IN REPLACEMENT OR REPAIR OF PRODUCTS.

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